Terms of purchase
Prices
All prices are listed in Swedish Kronor (SEK) and include Swedish VAT.
All orders over SEK 500 within Sweden are delivered free of charge.
Order confirmation
Delivery
Normal delivery time within Sweden is approximately three to five business days. Should delivery take longer, you will be notified by email. We will pack your order and inform you once it has been shipped. Please note that items may occasionally sell out; if this occurs, we will notify you via email, and you may then choose to cancel your order.
If you selected traceable shipping, you will receive a tracking link by email. PostNord will notify you by SMS when your parcel arrives at the pick-up point. In some cases, the SMS may not be delivered — for example, if an incorrect mobile number was entered — so please ensure you monitor your shipment. You can collect your parcel using the tracking ID from your tracking link. For further details, see Shipping below.
Please remember to collect your parcel on time! If it is returned to us, an additional fee of 180 SEK will be charged to cover return shipping and handling costs.
If any item is defective or incorrect, please contact us at info@paradrops.se within 14 days of receiving your delivery. We will get back to you to arrange a suitable solution.
If your package has been damaged during shipping, please report it immediately at the PostNord or DHL pick-up point.
When you place an order in the online store, an order confirmation is automatically sent to you via email, confirming that your order has been received by us. Some email programs may sort the order confirmation email into the spam folder, so please check your spam if you haven’t received a confirmation.
If you have questions about your delivery, send an email to order@paradrops.se and allways include your order number for a smoother handling
For questions about a product, please send an email to info@paradrops.se.
Right of withdrawal
Returns
Always contact us at info@paradrops.se before returning an item. Send your return to: Kamiro AB, Kolsyregatan 20, 216 48 Limhamn, Sweden. Please include the delivery note and clearly state the reason for the return. Package your return securely so that the items are not damaged during return shipping. The return shipping cost is paid by you as the customer. Return packages may not be sent via cash on delivery/C.O.D. If you exercise your right of withdrawal, we will refund what you have paid for the item as soon as possible, and no later than 30 days from the day we received the return.
Complaints
Should you for any reason regret your purchase, you have the right to an open purchase within 14 days. The right of withdrawal only applies to items that are in the same good condition as when you received them. You may not use the item, for example, by breaking the seal on a bottle, but you may, of course, carefully examine it. Please also see the Distance and Off-Premises Contracts Act.
Please contact us at info@paradrops.se before returning an item. Send your return to: Kamiro AB, Kolsyregatan 20, 216 48 Limhamn, Sweden.
Please include the delivery note and clearly state the reason for the return. Package your return securely so that the items are not damaged during return shipping. The return shipping cost is paid by you as the customer. Return packages may not be sent via cash on delivery/C.O.D.
Also contact Kustom if you used Kustom checkout for payment.
If an item is faulty, you have the right to make a complaint. Contact us at info@paradrops.se, describe how the item is faulty, and we will provide a complaint form. Please also include the product’s batch number.
Note that a complaint can only be made when the item is faulty. Complaints will not be accepted because the scent, consistency, or function is not to your satisfaction if the product does not deviate from the norm.
A complaint will not be accepted if you have a raw material intolerance and the product itself is not faulty. If you are unsure whether you are sensitive to a raw material, perform a **patch test**; apply a small amount of the product to the crook of your arm and leave it overnight.
Payment
If you pay via Swish or as a business customer, Paradrops’ terms and conditions of purchase apply. Remember to pay on time to avoid reminder fees (SEK 60) and late payment interest of 2% per month. In the event of non-payment, the invoice will be handed over to debt collection. If you have questions about your invoice, please email us at info@paradrops.
Orders to other countries
We deliver to all countries within the EU. Shipping costs will be shown when you enter your address at checkout. All orders include Swedish VAT. If you are a foreign company shopping in the online store, you will still be charged Swedish VAT, as the online store cannot handle EU VAT numbers. If you are a foreign company and wish to order without VAT, please contact us before placing your order for a pre-payment invoice excluding VAT.